Optosafe Privacy Policy
Last updated: 30th July 2025
1. Introduction
Optosafe Ireland is committed to protecting your privacy and ensuring your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
Our website is accessible within Ireland and throughout the European Union, and this policy applies to all visitors, clients, and partners who interact with us.
2. Data Controller and Contact Information
Optosafe Ireland
Lugnaquilla House, Ballynaskea, Enfield, Co. Meath, A83 WN34
Email: optosafe@optosafe-ireland.com
Website: https://www.optosafe-ireland.com
If you have any questions or concerns about your personal data, you can contact our Data Protection Officer at the above email address.
3. Personal Data We Collect
We collect and process the following categories of personal data to provide our security services, including installation, monitoring, and maintenance of security systems:
Identification details: Name, date of birth, gender, photograph, ID numbers.
Contact details: Address, phone number, email address.
Service details: Payment information, contracts, service usage data.
Technical data: IP address, device information, cookies (see Cookie Policy).
Surveillance data: CCTV footage or other monitoring recordings collected during service provision.
Health and safety data: When applicable, information relevant to employee or site safety.
Communication records: Emails, calls, or other correspondence.
4. Lawful Basis for Processing
We only process personal data where we have a lawful basis, including:
Performance of a contract: To deliver security services you have requested.
Compliance with legal obligations: Meeting statutory or regulatory requirements.
Legitimate interests: Ensuring the security of premises, prevention of crime, and protection of property and persons.
Consent: When you have explicitly consented to certain processing activities (e.g., marketing communications).
5. How We Use Your Data
Your data is used to:
Provide and manage your security systems and related services.
Communicate with you regarding service updates or issues.
Monitor and investigate security incidents or breaches.
Comply with legal and regulatory requirements.
Improve our services and website experience.
Conduct marketing and promotional activities, where permitted.
6. Data Sharing and Processors
We may share your data with trusted third-party service providers who support our business operations, including:
Security system manufacturers and service technicians.
Payment processors and financial institutions.
IT and cloud service providers.
Law enforcement or regulatory authorities as required by law.
All third parties are required to adhere to GDPR standards through Data Processing Agreements (DPAs).
7. International Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
Specific retention periods include:
CCTV footage: Retained for a maximum of [X days/weeks], unless required for ongoing investigations.
Customer records: Retained for the duration of the contract plus [X years] for legal and tax purposes.
9. Your Data Protection Rights
You have the following rights under GDPR:
Right to access your personal data.
Right to correct inaccurate or incomplete data.
Right to erasure ("right to be forgotten"), where applicable.
Right to restrict processing in certain circumstances.
Right to data portability.
Right to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent at any time (where processing is consent-based).
Right to lodge a complaint with the Data Protection Commission (Ireland).